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Airline CEOs Worry of Eroding Public Trust as Boeing Max Return Drags On

By Michael B. Baker / July 01, 2019 / Contact Reporter
Business Travel News on X

The timeline for the Boeing 737 Max's return to service continues to get longer as airline executives worry the grounding will have even more long-lasting implications on the perception of the industry's safety and regulatory framework.

After the aircraft type was grounded in March following two deadly crashes, airlines that have 737 Max planes in their fleets had hoped the fix, which involves flight-control software linked to those crashes, would have the aircraft back in the air by the end of the summer. That now seems highly unlikely, with the U.S. FAA reporting last week the detection of another safety issue on the aircraft that needs addressing. That could take as long as three months to fix, according to Bloomberg. The earliest Boeing could conduct a certification test at this point is July 8, according to the International Air Transport Association.


This is a global industry, and it needs global trust. We have global passengers, so how do you explain to passengers that the airplane is safe in some parts of the world and supposedly not safe somewhere else?"

Lufthansa's Carsten Spohr

Southwest Airlines, which has the largest 737 Max fleet among U.S. carriers, last week announced it had extended its removal of the aircraft type from its schedule through Oct. 1, which removes about 150 daily flights from of its schedule. United Airlines and American Airlines, which have a smaller fleet of the aircraft type, have both cancelled flights on the aircraft through Sept. 3. American CEO Doug Parker was quoted by CNBC as saying another month's pushback was possible and would be announced over the next few weeks if so.

Speaking last month at IATA's Annual General Meeting in Seoul, airline chief executives said the potential impact went much deeper than the Max itself.

For one, the FAA was the last of major aviation regulatory authorities to ground the aircraft type. If it were to approve the Max for use but other regulatory authorities around the world did not, using the planes would be an operational challenge, especially for non-U.S. carriers that use them on international flights. Singapore Airlines CEO Goh Choon Phong, whose regional wing SilkAir currently has six of the aircraft grounded, said regulatory approval from Singapore alone—where, of course, there are no domestic flights—would be only a small step. "I would need approval from countries that we intend to operate the Max in, and that adds another dimension of complexity," he said. "Beyond that, we'll need pilots to communicate and be able to assess the situation, and we need the public confidence."

Lufthansa Group CEO Carsten Spohr said he expected to see the Max flying on domestic U.S. routes while still not approved on all international routes, which he said would add to passenger uncertainty around the aircraft. "This is a global industry, and it needs global trust," Spohr said. "We have global passengers, so how do you explain to passengers that the airplane is safe in some parts of the world and supposedly not safe somewhere else?"

A Global Business Travel Association poll early last month of 155 of its buyers revealed some concern already brewing from buyers and business travelers alike. About 60 percent said their employees had expressed concern about flying on Max aircraft for business travel, and about the same percentage of travel buyers were concerned about their travelers' safety. Two-thirds expected their travelers would be at least somewhat likely to change travel plans to avoid the aircraft type.

The trust issues could extend well beyond the Max aircraft or Boeing itself, JetBlue CEO Robin Hayes said. "If you take a step back and look at the huge advances that have been made over the last few decades in aviation safety, that has happened because of a very deliberate strategy of regulators, manufacturers and operators all working together. My biggest concern is that people start to question the whole regulatory framework, which I think has been largely successful over the last 20 to 30 years in promoting a safer industry."

IATA director general and CEO Alexandre de Juniac said last month global regulators will have to work closely together to alleviate those concerns "We trust in the FAA, in its role as the certifying regulator, to ensure the aircraft's safe return to service, and we respect the duty of regulators around the world to make independent decisions on the FAA's recommendations," he said. "At the same time, aviation in a globally integrated system that relies on global standards, including mutual recognition, trust and reciprocity among safety regulators. Aviation cannot function efficiently without this coordinated effort, and restoring public confidence demands it."

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