American Express Global Business Travel is expanding
availability of its peer benchmarking tool with a new free offering featuring
some of its dashboards, the travel management company announced.
Amex GBT launched
its Peer Travel Insights tool, which uses key performance indicators to
compare a company's program against other in their industry, as a premium
offering in 2019. Now, the TMC has added five dashboards from the tool into its
Insights tool, its configurable desktop reporting application, at no additional
cost for Amex GBT Select and Neo clients. The dashboards include online
adoption and advance purchase for air travel as well as hotel and car
optimization metrics.
Adding those dashboards to Insights will make benchmarking
more accessible to smaller clients, offering indicators of whether their performance is "good,"
according to Amex GBT SVP of travel products and engineering John Sturino.
"The value of benchmarking is incredibly important,
especially for companies moving from unmanaged to managed travel," Sturino
said in a statement. " The PTI enhancements shows our continued commitment
not only to offering solutions to the whole industry but ensuring that we are
giving our customers the insights to most effectively manage the impact of
travel—to their budgets, to the environment and to their employees."
The full PTI offering includes 10 dashboards built from 40
travel-related KPIs as well as 32 attributes such as online adoption and
average daily rate by city across 16 industries. Users can automatically
generate a peer group based on such characteristics as number of employees, air
spend or domestic vs. international travel levels. It also features a Traveler
Wellbeing Dashboard, which provides a travel wellbeing score and monitors
metrics that can affect that score such as the number of travelers flying business
class on long-haul flights and the number of red-eye flights taken.