2023 U.S.-Booked Air Volume: $53 million
Primary U.S. Air Suppliers: American, Delta, United, Southwest
Primary U.S. Hotel Suppliers: Hilton, Hyatt, Marriott
Primary U.S. Car Rental Suppliers: Avis, Enterprise Holdings
Global Online Booking Tool: SAP Concur
Primary Global Payment Supplier: Citibank, U.S. Bank
Global Expense Tool Supplier: SAP Concur
Global Travel Risk Management Supplier: ISOS
Consolidated U.S. TMC: CWT

Global life sciences company Danaher booked $53 million in U.S.-originating air volume in 2023, up from $39 million in 2022. The shift brought overall business travel in line with pre-pandemic travel spend, with a strategic focus on prioritizing external travel, while keeping internal travel at 60 percent of pre-pandemic levels.

Danaher books nearly all domestic and international air travel through CWT. It carves out a 10 percent slice with Ctrip, particularly for bookings made in China.

Online booking adoption for Danaher increased to 90 percent in 2023. Use of its preferred hotels rose above 65 percent, while use of its preferred car rental firms rose to more than 75 percent. Danaher through these compliance efforts reduced travel spend and achieved a higher return on its travel investment, measured by travel costs as a percentage of overall sales.

The Danaher travel program connected with New Distribution Capability content in 2024 and is also seeking to make changes to lowest logical airfare thresholds. It also will double down on efforts to drive air volume to its preferred airlines.

Danaher employed 63,000 people by year-end 2023, a significant reduction from 81,000 at year-end 2022. Total organization revenue was around $24 billion in 2023, down from $31.5 billion the previous year.