2023 U.S.-Booked Air Volume: $115 million
Global Online Booking Tool: SAP Concur
Global Expense Supplier: SAP Concur
Global Payment Supplier: Citibank
Consolidated Global TMC: Amex GBT
The Walt
Disney Co.'s U.S.-booked air volume in 2023 fell 4 percent to $115 million,
reflecting ongoing production, sporting events and business travel activity
alongside a dip in travel volume during the Writers Guild of America and
SAG-AFTRA strikes that year.
The company
in 2023 completed an airline RFP and integrated its India-based business Disney
Star into its global air sourcing program.
Disney also
introduced more robust automation for intake and reuse process of unused airline
tickets. Meanwhile, a new internal credit card reconciliation tool modernized
and streamlined the process for card administrators.
Looking
ahead, the company is working to grow and improve processes that support
production studios, publicity and business travel growth as volumes recover
after labor disruptions concluded.
The company
aims to increase online adoption by expanding the capabilities of the global
profile site to include booking capabilities for production companies and
non-Disney employees. Disney also seeks to maximize value-added tax reclaim
actions through integrated expense compliance tools.
The company
may revisit how New Distribution Capability fare content is incorporated into
its booking environment or incorporate into policy ways to direct travelers on
seat selection, Wi-Fi and luggage allowances. The company is also working with
vendors to gain access to NDC-related airline fare content.
American
Express Global Business Travel serves as Disney’s consolidated travel agency in
the United States. The TMC also handles a portion of its travel booked out of
the U.S., and BCD Travel handles the majority of its non-U.S. bookings, which
are studio/production related.