Webinars

 alt=
How TMCs are Embracing AI and Automation to Scale Five-Star Customer ServiceWed., October 30 at 11am ET / 8am PTRegister Now!

AI and cloud-based software solutions are disrupting the way TMCs serve travelers. With the right technology investments, travel agents can increase their capacity and streamline their workflows without sacrificing the five-star service that sets them apart. In this webinar, thought leaders from technology innovators Front and AMGiNE, and TMC Atlas Travel & Technology Group discuss practical examples of how to scale exceptional service with AI and automation.

Key Takeaways:

  • Learn how AI and automation are changing the way business travel is booked and managed
  • Get tips on practical applications of AI to improve service quality and delivery
  • Gain insights from executives at leading travel management companies who have embraced automation

Ready to set a new bar for efficiently delivering quality service? Register now for this 45-minute BTN Group AI in Actions webinar that will help get you on the fast track to building your AI and automation strategy to assist your team, unlock valuable insights, and automate routine tasks.

    Speakers:

    Craig Klemp, VP, Partnerships, Front
    Greg Apple, CEO, AMGiNE
    Andy Piggott, CIO, Atlas Travel & Technology Group

    MODERATOR: 
    Mary Ann McNulty, Executive Director, Content Solutions, BTN Group

    Sponsored by

    Amgine Front Atlas

    Join us for an exclusive BTN Group webinar featuring Ryan Simonetti, CEO and co-founder of Convene, as he reveals his highly anticipated predictions for the 2025 event industry. Each year, Ryan shares his expert insights on the trends and strategies that will shape the future. This year, he will discuss the growing interconnection between meeting, event, and workplace strategies.

    Key Predictions from Previous Years:

    • The workplace of the future is a meeting space, a prediction that has already come to fruition.
    • The “social club-ization” of offices, transforming buildings into amenity-rich workplace destinations.
    • A shift towards fewer, bigger, and better in-person events, with a focus on creating memorable and immersive experiences.

    Simonetti leads Convene, a multi-branded network of hospitality-driven meeting, event, and flexible workspaces across the U.S. and U.K. Don’t miss this opportunity to gain valuable insights into the future of the events industry. Register now for this 30-minute webinar, developed and sponsored by Convene, and get ready to ask your questions live.

      There's a lot of chatter and buzzwords out there regarding sustainability and air travel. Join Jonas Diederich Senior Manager Corporate Responsibility Communications Strategy as he helps to De-mystify the basics around sustainability efforts within the Lufthansa Group and find out what this means for your corporate travel program and your travelers.

      Key takeaways:

      • Explore what sustainability efforts are being prioritized in the airline industry, including the role of Sustainable Aviation Fuel (SAF) and carbon offsetting.
      • Learn about the most fuel-efficient, modern aircraft and the latest innovations designed to reduce fuel consumption.
      • Understand what the Lufthansa Group is doing to promote traveling more sustainably, and the options available for corporate customers and their travelers.

        Go behind the scenes with us as we explore the transformative journey professional services firm PwC pioneered to revolutionize corporate travel via its collaboration with KAYAK and Blockskye. Originally aimed to simply enhance the traveler experience, the resulting solution introduces a groundbreaking new approach that not only challenges the status quo but also fundamentally disrupts established norms and practices within the corporate travel industry. 

        Register now for this BTN Group In the Know webinar, "Revolutionizing Corporate Travel: An Insider’s Look into PwC's Journey with KAYAK and Blockskye," with content sponsored and developed by PwC.

        This webinar is for travel buyers, travel management companies, airline professionals, and procurement/operations teams looking to understand the current disruption in corporate travel and strategies to achieve their goals. Don't miss the opportunity to ask your own questions during the live Q&A.

           alt=
          Taking Flight: A Webinar on Small & Midsize Enterprise Travel ProgramsFri., September 20 at 1pm ET / 10am PTWatch Now

          In this BTN webinar, SME travel buyers discuss the varying stages of their programs, as well as the growth of opportunities in the industry.

          To get things off the ground, Editorial Director Elizabeth West will showcase BTN’s latest survey on how SMEs are managing programs. 

          Expert panelists currently managing SME travel programs will share advice on getting started, how to scale up and, finally, how to leverage a mature SME travel program in today’s market.  

          Whether you’re looking to establish or refine your SME travel program strategies, this webinar will offer practical knowledge and insights.

             alt=
            Why and How to Craft Meeting MSAs with Hotel PartnersThurs., September 12 at 1pm ET / 10am PTWatch Now

            In the current era of high meeting and event demand, the pressure is on to speed through sourcing and contracting to lock in preferred meeting venues. For high-volume corporate meetings at the same properties or chains, is a Master Service Agreement the fastest and best approach?

            In this BTN Group thought-leadership webinar, sponsored by Cvent, speakers will explain when and why MSAs may speed the process. They also will detail the realities of negotiating an MSA – it can be lengthy process.

            What are the pros and cons of MSA and ideal use-cases for them? What should they include?

            Register now for this 60-minute webinar to hear speakers highlight the latest trends. Once you have an MSA, learn how to source, and negotiate rates and dates to lock in space. Ask your own questions during live Q&A.

               alt=
              Hotel Distribution Disruption: Adapting Your StrategiesTues., July 30 at 11am ET / 8am PTWatch Now

              With the shifting dynamics brought about by New Distribution Capability (NDC), the landscape of hospitality distribution is also evolving, highlighting an increasing urgency for innovative approaches, especially within corporate travel. In this webinar, speakers hone in on the driving forces behind the imperatives to rethink multi-sourcing strategies, solve for loyalty program challenges, and deliver user-friendly content that meets B2B2C expectations, all within the context of finding new solutions to support the needs of both suppliers and buyers in this space.

              Register now for this BTN Group In the Know webinar, "The Case for Disruption: Elevating Hotel Connectivity, Content and Expense Management for Next Generation Travel Experiences," with content sponsored and developed by DerbySoft. 

              Key Takeaways:

              • Learn how to enhance hotel options to match traveler preferences, ensuring employees book within your travel program using preferred suppliers and channels for accurate tracking of program participation
              • Discover how to access up-to-the-minute hotel availability, pricing and inventory, and give today's savvy business travelers greater confidence in their hotel bookings
              • Understand how to streamline travel management processes, particularly in expense management, to increase efficiency for your traveler

              Travel buyers, hoteliers and travel management companies will better understand current hotel distribution changes and strategies to achieve their goals. Ask your own questions during the live Q&A. 

               alt=
              Sustainability StrategiesTues., July 16 at 11am ET / 8am PT / 4pm BSTWatch Now

              BTN presents business travel experts talking about real-world sustainability strategies in their managed programs.

              Editorial Director Elizabeth West will review results of BTN's 2024 Business Travel Sustainability Survey of 189 travel buyer respondents, primarily in North America. Panelists will discuss Science-based Target Initiatives, the impact of new emissions reporting requirements and will offer mini-case studies of how travel management initiatives are contributing to their companies' sustainability strategies.

                 alt=
                Are You Ready for GenAI, Blockchain and SSI in Corporate Travel?Wed., June 12 at 12pm ET / 9am PTWatch Now

                Emerging technologies like generative artificial intelligence, blockchain and self-sovereign identify are starting to play a role in corporate travel. What should travel managers know about the technologies and how best to prepare programs to take advantage of them? What are the realities today and prospects for the next year?  

                Join us for an insightful BTN Group thought-leadership webinar, sponsored by CWT, where speakers explore the intersection of these cutting-edge technologies and business travel management. How are or might these technologies transform travel management, enhance traveler experiences or deliver cost-savings and efficiencies? Ask your own questions of speakers during our live Q&A and download a white paper on these and other emerging technologies.  
                 
                Key Takeaways:

                • Primer on GenAI, blockchain and SSI
                • What is the reality and promise of each in managed travel
                • Are you ready for the changes?
                   alt=
                  Transient Hotel Program Trends and Emerging StrategiesThurs., June 6 at 12pm ET / 9am PTWatch Now

                  As travel demand and rates continue to increase, how are savvy sourcing experts optimizing corporate hotel programs?  What new and emerging strategies are they using to manage transient programs? What's the right mix of negotiated preferred and other rates; what factors must you consider on dynamic rates? And, once you negotiate rates, how do you ensure that your travelers are booking and securing them?
                   
                  Join us for an insightful BTN Group thought-leadership webinar, sponsored by Cvent, about the latest trends and strategies for managing transient hotel programs and rates. Prepare for 2025 as you ask your own questions during the live Q&A.  

                   

                     alt=
                    Travel & Meetings: Heavy Merge Ahead?Fri., May 17 at 1pm ET / 10am PTWatch Now

                     

                    Changing workplace models are morphing corporate travel and meetings models as well. More travel managers than ever are involved in managing meetings. What does the future look like and how will strategies change to serve the business needs? Join BTN’s panel of experts to explore these new models.

                     

                       alt=
                      Future Proofing Your Travel and Expense ProgramThurs., April 4 at 1pm ET / 10am PTWatch Now

                      Work and the workplace are experiencing seismic shifts. Increasingly, travel leaders are rethinking travel and expense programs to meet the needs of:

                      • Multiple generations of employees and travelers—often with different, more demanding service expectations
                      • Remote or distributed workplaces
                      • Increasing travel volumes, often at significantly higher costs
                      • Corporate sustainability goals
                      • New corporate priorities
                       alt=
                      Travel Manager of the Year & Best Practitioners 2023Tues., Dec. 12 at 11am ET / 8am PTWatch Now

                      BTN Editorial Director Elizabeth West catches up with our 2023 travel manager award winners. Hear about the groundbreaking work being done by our 2023 Travel Manager of the Year award recipients Danielle Cavnor and Eric Gray of PwC. We’ll catch up with their latest progress on direct connecting with airlines and hotels, blockchain-based data strategies and their program innovation roadmap for 2024.

                      Best Practitioners Rafael Rosario, Ian Spearing and Anne Hamilton join as well to tell us about their own innovation pathways and how they’ll be driving progress toward a better managed travel experience next year—both for their individual programs and for the industry. Central to their stories are diversity, equity and inclusion strategies, involvement in new startup partnerships and key innovations around non-employee travel. 

                      Join us as we celebrate the value of travel management and how travel managers drive the entire industry forward!

                       alt=
                      SME – Managing Small & Midsize Travel ProgramsTues., Nov 28 at 1pm ET / 10am PTWatch Now

                      Small and midsize travel programs have never garnered more attention in the managed travel market than they do today. The resiliency of the sector has pushed travel suppliers to create better programs to attract corporate loyalty and offer more benefits to SME travelers. But buyers will still be challenged to deliver value in the current high-cost environment and to achieve efficiencies in their program with the right mix of service and innovation from providers. 

                      Join this webinar to hear how two expert buyers are approaching their SME travel programs now. Bring questions about your own program for a special “Ask Me Anything” Q&A to follow the event.

                       

                       alt=
                      The Visa Processing ConundrumTues., Nov 21 at 11am ET / 8am PTWatch Now

                      The resurgence of global business travel means an increased need for visas and passports.  However, there are many countries in which visa processing has ground to a halt which creates an issue for travelers and travel managers alike.

                      Register now for the BTN Group In the Know webinar, with content sponsored and developed by CIBT, to learn:

                       • The various reasons behind visa and passport processing delays

                       • What travel managers, mobility managers and TMCs can do to navigate these delays and obstacles and help manage traveler expectations

                       • How to proactively manage your global travel program in a time when travel volumes continue to increase and entry requirements continue to fluctuate

                       

                       alt=
                      The Next Big Thing: Innovation in Business TravelFri., Nov 17 at 1pm ET / 10am PTWatch Now

                       

                      Corporate travel buyers and technology experts alike have said the industry will look back at 2023 and 2024 as milestone years for managing business travel. Between distribution changes brought forth via New Distribution Capability and the move to embrace technologies like artificial intelligence and blockchain, travel programs are looking at the possibility to restructure programs and redefine compliance.

                      Join this BTN webinar to hear from the experts about where technology innovations in business travel will take us next.

                       

                       alt=
                      The Evolution of NDC: Where Are We Going Next?Thurs., November 9 at 1pm ET / 10am PTWatch Now

                      Airlines have just scratched the surface when it comes to unlocking the potential of NDC. Register now for this BTN Group In the Know webinar, with content sponsored and developed by Spotnana. Join our industry experts as they discuss NDC adoption, future opportunities for NDC innovation, and how NDC sets the stage for even bigger changes to come.


                       alt=
                      An Easier Way to Manage Non-Employee TravelThurs., November 2 at 1pm ET / 10am PTWatch Now


                      When you have to arrange travel for non-profiled travelers like recruitment candidates, contractors or consultants, things can get complex and expensive. Your recruitment and HR teams often act as travel arrangers. Expense reimbursement can be difficult. And your guests could form a poor opinion of your organization.

                      Register now for this BTN Group In The Know webinar, with content sponsored and developed by Zeno By Serko, to discover a better way to manage non-employee travel. Join a group of seasoned corporate travel professionals as they share their guest travel stories that you're sure to relate to, and then let you in on Zeno Concierge and how it simplifies the entire process.