Episode 5: Travel Manager of the Year
Closing out this podcast series, BTN’s 2024 Travel Manager of the Year, Gilead’s Steve Sitto, chats with BTN executive editor Michael B. Baker about strategies for responsible collaboration, both with start-ups and legacy players, as well as how to drive compliance through AI and cost savings through personalization.
Episode 4: Evolving Through New Distribution Capability
When faced with the rapidly approaching deadline for American Airlines’ removal of content from EDIFACT channels last year, Oracle travel operations director and 2024 BTN Best Practitioner Brian Hendrickson was able to work with his travel management company, online booking tool and global distribution system to enable touchless ticketing for NDC a few days before that deadline hit. Hear his story, along with how he has grown NDC bookings since those early days and how he plans to keep adapting for the future.
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Episode 3: Simplifying Attendee Management
Faced with growing demand for internal meetings and limited support staff to manage them, Elevance Health travel services tanager and 2024 BTN Best Practitioner Travis Steed worked with his company’s meetings and events teams to create an attendee management dashboard to streamline the meeting management process. Hear how he went about creating this tool, bumps along the way and the newfound efficiencies meeting and event planners at Elevance are enjoying as a result of having this tool at their disposal.
Episode 2: Strategies for Travel in a World of Remote Work
BTN executive editor Michael B. Baker chats with 2024 BTN Best Practitioner Priscilla Campbell, Akamai Technologies' director of global travel and expense. Campbell took the reigns on supporting remote workers with satellite meeting spaces. She leveraged her hotel partners to ensure clusters of employees had access to physical meeting spaces for collaborative work events. Baker and Campbell talk about the impact of hybrid work environments on travel and how the needs of employers translate into opportunities for travel managers.
Episode 1: Scaling New Distribution Capability
BTN executive editor Michael B. Baker hosts 2024 BTN Best Practitioner Dorian Stonie, Salesforce senior director of global travel. In this episode, aired Sept. 16, Stonie talks about working with legacy ecosystem players American Express GBT and Concur to implement New Distribution Capability content at scale, what doing so has achieved so far and what the future holds for the Salesforce program with NDC fully in play.